Mail Order Terms and Conditions

We will pack the highest quality produce on the first working day after your order is received.

Please note that delivery will take two to three working days after your order has been packed.

Your potatoes will be packed unwashed to preserve their shelf life unless you specifically ask us to wash them for you. Please see below for storage information.

They will be shipped to you using an external courier service; if you have any delivery preferences let us know so we can advise the courier company, e.g. leave with neighbours, in porch etc.

Please make sure you input your correct delivery address, particularly your post code. We reserve the right to increase the delivery charge if your details have been loaded incorrectly and the courier company charges us more. We will contact you if there is a problem of this nature.

Postage costs are £7.50 for potatoes weighing 1kg to 15kg and £15 for potatoes weighing 16kg to 25kg within mainland UK. If you're looking to order anything above this weight please contact us for a quote.

For local firewood or potatoes orders over 25kg the shipping is calculated per mile from Morghew. This is really only intended for local deliveries as long distances get very expensive.

If you have any problems with your order please contact us within 7 days of receipt of your parcel – the phone is not generally manned at weekends but emails are regularly monitored.

Storage and Other Tips

When you receive your potatoes we advise you keep them in cool, dark, dry, frost-free conditions during the winter months. They should keep well for up to a month if stored correctly.

In spring and summer you may prefer to refrigerate them. They will try to grow once the warmer weather starts to arrive as we do not spray our potatoes with any sprout inhibiting chemicals. Kept in stable conditions they will keep well for a week, we advise that you only order as many as you need during these periods.

Our potatoes are not certified seed potatoes (unless explicitly stated). They’re not sprayed with chemicals so will grow if given the chance but we’ve grown them for eating. We recommend planting them in your oven, not in the garden!

Potatoes to Europe (EU)

We can send potatoes within the EU – postage rates are approximately £15 per parcel up to 14kg. Please email us with your order, full postal address and contact details. We will contact you with a quote for the full cost including postage. Some destinations are not covered, we will need to check with the courier company before we quote.

If you do not receive your package in the delivery time frame please advise us within 24 hours so we can check the tracking for you.

We pack to order, Monday to Friday, the delivery service we use is working day although they may deliver at weekends during busy periods.

 

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Log Delivery Charges

From: Morghew Park Estate, TN30 7LR
To: Customer Postcode

£1/mile for the first 8 miles
£2/mile for 8-16 miles
£4/mile for 16 miles and above

Delivery is charged for the one-way trip only.

Delivery charges are for the cost of delivery to the customer address and tipping only. A log stacking service is not provided at the destination.

The customer needs to provide a clear area for trailer reversing and tipping of the load (2 car lengths).